Engaging employees for better business - how to keep remote employees focussed on success
Chris McGivern , Director, Employee Feedback
- Being a remote employee can often be tough work, with many distractions. Chris McGivern explains how to track employee engagement day to day, making sure that any problems are dealt with quickly and effectively.

General

States of mind

Importance of remote workers

Engagement over output

Obstacles to remote working

Advice for managers

Key points

Measuring employee engagement on an hourly basis helps businesses to stay aware of their workers' states of mind, not just their output.
Remote employees have a huge effect on the success of many large companies. Consistent contact is vital to recognise issues before they affect productivity.
Feedback should question employees' energy levels, enthusiasm and focus, rather than efficiency. If employees are engaged, they will produce good work.
The isolation of remote working creates issues which cannot be identified by traditional surveys. EngageMe gives real time feedback, allowing managers to develop relationships with employees and address their concerns.
Engagement is hard to measure, so managers need to be in touch as often as possible without being intrusive.

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Notes

Employee Feedback focusses not only on surveying employees' attitudes to specific issues, but on their day to day engagement with the organisation. Businesses can use this data to identify and fix issues long before they would appear on a traditional feedback form.

Chris McGivern has been working with employee surveys since 1980, when he set up his first company. He is a strong believer in the importance of long term surveys, working with clients before and after surveys are introduced to make sure all data is relevant to employees and managers and is correctly interpreted. The development of EngageMe allows employee engagement to be constantly tracked, creating much more timely results.

Date updated: 20 Jul 2012, Date added: 13 Jul 2012